ALG Luxury LLC (“ALG Luxury,” “we,” “us,” or “our”) operates the website at algluxury.com (the “Website”) and provides boutique property management services for Maui homeowners. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our Website, inquire about our services, or engage us to manage your property.

Geographic Scope: ALG Luxury serves clients primarily in the United States and Canada. We do not actively target or solicit clients in other jurisdictions. While we may serve individual clients with international ties, our services and infrastructure are not designed to comply with comprehensive data protection regimes outside the United States and Canada, including the European Union General Data Protection Regulation (GDPR) or the Australian Privacy Act. If you reside outside the United States or Canada and choose to engage with our Website or services, you do so on your own initiative and acknowledge that your information will be processed in the United States.

By using our Website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you submit an inquiry through our Website, request a consultation, or otherwise communicate with us, we collect information you choose to provide, including:

• Name (first and last)
• Email address
• Phone number
• Property address or general location
• Property type and details (e.g., bedrooms, intended use)
• Service interest (Estate Management, Vacation Rental Management, or both)
• Any additional information you choose to share in form fields or correspondence

Information Collected Through Service Engagement

If you engage ALG Luxury for property management services, we may collect additional information necessary to provide those services. This information is collected pursuant to a separate written service agreement between you and ALG Luxury and is subject to the security commitments described in Section 10.

• Mailing addresses and contact information for ongoing communication
• Banking and payment information for service fees and rental income disbursement
• Property documentation, including photos, condition reports, and maintenance records
• Identification documents required for compliance with applicable real estate, tax, and property management regulations
• Tax identification numbers required for income reporting

Information Collected Automatically

When you visit our Website, we automatically collect certain information through cookies, pixels, web beacons, and similar technologies, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time spent on each page, and navigation patterns
• Referring website (the website you came from)
• Date and time of visit
• Interactions with our Website content and forms

Information from Other Sources

We may receive information about you from other sources, including business partners, public records, real estate professional networks, and data enrichment services. We may combine such information with information you provide directly to us. Information received from these sources is subject to this Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service inquiries and communication: To respond to your inquiries, schedule consultations, and provide information about our services.
• Service delivery: To provide property management services, including coordinating with vendors, managing bookings, processing payments, and providing reports to property owners.
• Marketing communications: With your consent, to send newsletters, follow-up communications, and information about services that may interest you. You may unsubscribe from marketing communications at any time using the link in any marketing email or by contacting us directly.
• Website improvement and analytics: To understand how visitors use our Website, improve user experience, and optimize our content and services.
• Advertising and remarketing: To deliver targeted advertising on our Website and on third-party platforms based on your interests and previous interactions with our Website. This may include cross-context behavioral advertising as defined under California law. See Section 4 for details on cookie consent and your rights regarding tracking technologies.
• Legal compliance: To comply with applicable laws, regulations, legal processes, and licensing requirements, including Hawaii real estate licensing rules and tax reporting obligations.
• Business protection: To detect, prevent, and address fraud, security issues, and unauthorized activity.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party service providers who help us operate our business and deliver services. These include:

• Customer Relationship Management: LeadConnector / GoHighLevel for managing client relationships, communications, and email marketing.
• Website analytics: Google Analytics for understanding website usage patterns.
• Advertising platforms: Meta (Facebook) Pixel for advertising and audience analytics.
• Property management systems: Hostfully (booking and reservation management) and Breezeway (operational task management) for active vacation rental management clients only. These systems are not used for estate management services.
• Service vendors: Cleaning, maintenance, and inspection contractors who require limited access to property information to perform their services.
• Professional services: Accountants, bookkeepers, attorneys, and other professionals retained to support our business operations.
• Payment processors: To process payments related to service fees and rental income.
• Hosting and infrastructure: GoHighLevel for website hosting and email infrastructure.
• Licensed real estate brokerage: For vacation rental management services, which require Hawaii real estate licensure, information may be shared with our affiliated licensed brokerage as required by Hawaii law and the brokerage relationship.

These service providers are contractually required to use your information only for the purposes for which it was disclosed and to maintain appropriate security safeguards.

Legal and Regulatory Disclosures

We may disclose your information when required by law, court order, subpoena, or other legal process; in response to lawful requests from public authorities; to comply with regulatory and licensing requirements; to enforce our agreements; to protect the rights, property, or safety of ALG Luxury, our clients, or others; or in connection with the sale, merger, or transfer of our business.

With Your Consent

We may share your information with other parties when you direct us to do so or provide your consent.

4. Cookies, Tracking Technologies, and Your Choices

Our Website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted content. The types of technologies we use include:

• Essential cookies: Required for the Website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our Website (Google Analytics).
• Advertising and remarketing pixels: Allow us to deliver relevant advertising on our Website and on third-party platforms (Meta Pixel).
• CRM cookies: Help us manage and personalize communications (LeadConnector).

Cookie Consent

When you first visit our Website, we present a cookie consent notice that allows you to accept or decline non-essential cookies. You may change your cookie preferences at any time by clicking the cookie settings link in our Website footer or by using the cookie management tool provided on our Website.

Cross-Context Behavioral Advertising

ALG Luxury uses cookies and tracking pixels that may share information with third-party advertising platforms (such as Meta) to deliver targeted advertising based on your activity across multiple websites. Under California law, this constitutes “sharing” of personal information, even though we do not receive monetary compensation. California residents have the right to opt out of such sharing as described in Section 7.

Browser Controls

You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being placed. We honor Global Privacy Control (GPC) signals where technically feasible. Please note that disabling cookies may affect Website functionality.

5. Data Retention and Anonymized Data

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements. Inquiry information not converted to a service relationship is typically retained for two years and then deleted or anonymized. Service engagement information is retained for the duration of the service relationship plus a period required by applicable tax, real estate, and business records retention laws.

We may retain and use aggregated and anonymized data, which does not identify any individual, indefinitely for analytics, business operations, service improvement, and other lawful purposes. Aggregated and anonymized data is not considered personal information and is not subject to the rights and restrictions described in this Privacy Policy.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information, subject to certain legal exceptions.
• Opt-out of marketing: The right to unsubscribe from marketing communications.
• Data portability: The right to receive your information in a portable, machine-readable format.
• Objection: The right to object to certain types of processing.
• Withdraw consent: Where processing is based on consent, the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@algluxury.com. We will verify your identity before responding to requests and will respond in accordance with applicable law.

7. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights, including:

• The right to know what personal information we collect, use, disclose, and share.
• The right to delete personal information we have collected from you.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• The right to limit the use and disclosure of sensitive personal information.
• The right to non-discrimination for exercising your CCPA/CPRA rights.

Do Not Sell or Share My Personal Information

ALG Luxury does not sell personal information for monetary consideration. However, our use of advertising cookies and tracking pixels may constitute “sharing” under California law because this technology shares information with third-party advertising platforms for cross-context behavioral advertising purposes.

To opt out of such sharing, you may: (1) use the cookie consent tool on our Website to decline non-essential cookies; (2) enable Global Privacy Control (GPC) in your browser; (3) opt out of advertising network tracking through the Network Advertising Initiative at www.networkadvertising.org/choices or the Digital Advertising Alliance at www.aboutads.info; or (4) email privacy@algluxury.com with a request to opt out. We will process verifiable opt-out requests within 15 business days.

8. Canadian Privacy Rights

If you are a Canadian resident, our handling of your personal information is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to access your personal information, request correction of inaccuracies, and withdraw consent for processing (subject to legal and contractual obligations). To exercise these rights, please contact privacy@algluxury.com.

9. International Data Transfers

ALG Luxury is based in the United States, and our service providers are predominantly located in the United States. If you access our services from outside the United States or Canada, your information will be transferred to and processed in the United States. Data protection laws in the United States may differ from those in your jurisdiction. By using our Website or services, you consent to such transfers.

10. Data Security

ALG Luxury implements administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security commitments include:

• Encryption in transit: All data transmitted through our Website and to our service providers is protected using industry-standard Transport Layer Security (TLS) encryption.
• Encryption at rest: Sensitive personal information, including financial and identification data, is stored using encryption at rest by our service providers.
• Access controls: Access to personal information is restricted to authorized personnel and contractors who require access to perform their job functions, using role-based access controls.
• Vendor security requirements: We require our service providers to maintain appropriate security safeguards consistent with their roles and the sensitivity of the information they process.
• Breach notification: In the event of a data breach affecting your personal information, we will notify you and applicable regulatory authorities within timeframes required by applicable law.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to using commercially reasonable measures to protect your information.

11. Children's Privacy

Our Website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information.

12. Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not operated by ALG Luxury. This Privacy Policy does not apply to those third-party services, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party services you access.

13. No Third-Party Rights

This Privacy Policy is not intended to and does not create any rights enforceable by parties other than ALG Luxury and the individuals whose information is described herein. Nothing in this Privacy Policy shall be construed to give any third party any legal or equitable right, remedy, or claim under or in respect of this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on our Website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of our Website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise any of the rights described above, please contact us at:

ALG Luxury LLC
1215 S Kihei Rd, Suite O, PMB 535
Kihei, HI 96753

Email: privacy@algluxury.com

Phone: (808) 758-7552